At okbet, we believe that gambling is entertainment — and entertainment should never come at the cost of your health, finances, or relationships. This page outlines the practical tools, policies, and resources available to every player in Bangladesh who wants to keep their gaming experience positive and under control.
Player Protection Tools
okbet provides a comprehensive set of responsible gaming controls built directly into your account. These tools are free, easy to activate, and take effect immediately or within a defined window.
Set a daily, weekly, or monthly cap on how much you deposit into your okbet account. Limit decreases take effect immediately. Increases require a minimum 24-hour cooling period before they apply, giving you time to reconsider.
Define a maximum session duration for your gaming activity. Once the limit is reached, you will be automatically logged out of your account. This helps prevent extended unplanned sessions and keeps you aware of time spent on the platform.
Request a temporary break from okbet lasting between 24 hours and 6 weeks. During a cooling-off period, your account deposits and betting activity are suspended. The period cannot be shortened once activated, though it expires automatically.
If you feel you need a longer or permanent break, okbet offers full self-exclusion. This suspends your account for a minimum of 6 months and cannot be reversed during that period. Contact our support team to activate self-exclusion at any time.
You can opt out of receiving promotional emails, SMS notifications, and bonus offers at any time through your account settings or by contacting support. Reducing exposure to promotional incentives can help you make clearer decisions about when and how much to play.
Set a ceiling on the total amount you are willing to lose over a given period. Once your loss limit is reached, further betting activity on your account is suspended until the limit period resets. This is one of the most effective tools for preventing significant financial harm.
Age Policy
okbet operates a strict minimum age policy. Access to the platform, account registration, and all gaming and betting activity is restricted to individuals who are 18 years of age or older. This is a non-negotiable condition of using okbet, and it is actively enforced.
During the registration process, all players are required to confirm their date of birth. okbet reserves the right to request documentary proof of age at any stage of the account lifecycle, including before processing any withdrawal. Accepted documents include national identity cards, passports, and birth certificates.
If we discover that a player has provided a false date of birth or has otherwise circumvented our age verification process, the account will be immediately closed, all winnings will be voided, and any deposits made will be refunded to the original payment method. We take underage gambling seriously and cooperate fully with any regulatory enquiry related to age verification.
Parents and Guardians: If you share a device with a minor, please ensure your okbet account is protected with a strong password that is not accessible to them. If you believe a minor has accessed your account, contact our support team immediately at [email protected].
Date of birth verified at every new registration — no exceptions.
Identity documents requested before any withdrawal is processed.
Accounts of underage users closed and deposits fully refunded.
Parental controls and password protection strongly recommended on shared devices.
Know the Signs
Gambling becomes a problem when it is no longer enjoyable entertainment but a compulsion that interferes with your daily life. Recognising the warning signs early is the first step toward getting help. The following patterns may indicate that gambling is becoming problematic.
Spending more money on gambling than you can afford to lose, or borrowing money specifically to fund gambling activity.
Chasing losses — continuing to bet in an attempt to recover money that has already been lost, often leading to larger losses.
Neglecting work, studies, family responsibilities, or personal health in order to spend more time gambling.
Feeling anxious, irritable, or restless when attempting to reduce or stop gambling activity.
Concealing the extent of your gambling from family members or close friends because you are concerned about their reaction.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties rather than as entertainment.
Repeatedly making unsuccessful attempts to control, reduce, or stop gambling, despite wanting to do so.
Experiencing financial difficulties — unpaid bills, loans, or depleted savings — that are directly attributable to gambling expenditure.
If any of the above apply to you: Please take action today. You can use our self-exclusion tool, set deposit and session limits, or contact the okbet support team. Seeking help is a sign of strength, not weakness. Our team is trained to assist you with discretion and without judgment.
Self-Assessment
The following checklist is a self-assessment tool intended to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private exercise for your own benefit. If you find yourself answering "yes" to several of these questions, it may be time to speak with a professional or to use one of okbet's responsible gaming tools.
okbet does not record your responses to this checklist. It is provided purely as a reflective resource to support your personal wellbeing.
Have you ever gambled with money that was set aside for essential expenses such as rent, groceries, or bills?
Do you find it difficult to stop gambling once you have started, even when you originally intended to play for only a short time?
Have you ever lied to a family member or friend about how much money or time you have spent gambling?
Do you feel a strong urge to gamble more after a winning session, or to keep playing after a losing session to win back what you lost?
Has gambling ever caused conflict with your family, partner, employer, or colleagues?
Do you turn to gambling when you are feeling stressed, lonely, bored, or upset?
Have you borrowed money from friends, family, or financial institutions to fund gambling?
Have you ever considered that you might have a problem with gambling, even briefly?
How to Apply Controls
All responsible gaming controls are available directly within your okbet account. The steps below explain how to access and apply each tool. If you encounter any difficulty, the okbet support team is available 24 hours a day, 7 days a week, and can apply any limit or restriction on your behalf.
We strongly encourage all players to review and set these controls proactively — not only when a problem has already emerged. Setting sensible limits before you start playing is the most effective way to ensure your gaming stays enjoyable.
Support & Help
Reaching out is the most important step. Whether you want to speak with the okbet team directly or prefer to seek independent support, help is available around the clock.
Our support team is available 24 hours a day, 7 days a week. Speak with a trained agent about setting limits, taking a break, or initiating self-exclusion. All conversations are handled with full confidentiality.
Available 24/7Send a responsible gaming request or query to our dedicated support address. Include "Responsible Gaming" in your subject line and a team member will respond within 5 hours.
[email protected]If you would prefer to speak with an independent counsellor, we encourage you to reach out to a qualified mental health or addiction support professional in Bangladesh who can provide personalised guidance.
Confidential & FreeSometimes the first step is simply an honest conversation with a family member, close friend, or community leader. You do not have to face this alone. Those who care about you want to help.
Family & CommunityOur Pledge
At okbet, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We train our customer support staff to recognise signs of distress or problem gambling and to respond with empathy and practical assistance. We proactively monitor account behaviour for patterns that may indicate risk, and we will reach out to players when our systems flag a potential concern.
We do not market to players who are in the process of self-excluding or who have active cooling-off periods. We do not offer bonus incentives specifically designed to encourage players to increase their spending beyond their stated limits. The long-term wellbeing of our players is always more important to us than short-term revenue.
Our responsible gaming programme is reviewed and updated regularly. Players who feel that the programme can be improved are encouraged to share their feedback with our team via live chat or email. We take all such feedback seriously.
All okbet customer support agents receive regular training on responsible gaming principles and on how to handle sensitive player conversations with care and professionalism.
okbet uses automated tools to monitor for high-risk gambling patterns. Players identified as potentially at-risk may receive a proactive outreach message from our team with information about available tools.
Players who have set limits, taken breaks, or indicated distress are removed from all promotional contact lists immediately. We never market to players who have self-excluded or who are under a cooling-off restriction.
Continue on okbet
Gaming should always be fun. If you are in a good place and ready to explore our platform, head to the okbet Casino, check out Cricket betting markets, or review our FAQ for answers to common questions.